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Cisco CCNA Collaboration:


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The Implementing Cisco Collaboration Devices (CICD) course will prepare you for the 210-060 certification exam by covering basic protocol concepts to in depth configuration of the major Unified Communications (UC) applications/devices.

CICD Overview

Everything that is covered will set you up for success as you will not learn only theory, but how to configure many different tasks that you will encounter both on the exam, and in real world applications.

If you already earned your CCNA Voice certification, you do not need to take CICD to obtain the CCNA Collaboration certification. You only need to take and pass CIVND. 

You will learn the following topics in order to help prepare you on your path towards becoming a UC Engineer:

  1. The history of telecommunications and the PSTN
  2. Voice Protocols and the different components of the UC infrastructure
  3. How Cisco phones function and the required configuration for successful registration of the phones
  4. How the Cisco Unified Communications Manager (CUCM) functions and operates
  5. The purpose of the IM&P server and how to integrate it into the CUCM
  6. How to setup and troubleshoot Jabber for Windows
  7. What the Cisco Unity Connection is and how it is configured
  8. How Voice Gateways function and how to configure them
  9. What CUCME is and how to set up CUCME’s major parameters
  10. What the significance of the Cisco Unity Express is and its significance in the field


Nathan Salazar has worked on telephony systems since 2003 while in the Army when the Army was transitioning from circuit switching (Analog phones and the PSTN) to VoIP phones and VoIP systems. He has been working on CUCM and the voice gateways since the early days of the CUCM (v4.3), and been working on them ever since. He holds multiple Cisco certifications, both at the CCNA & CCNP level, and is always staying current on the latest transitions of the UC realm.

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