Due to the nature of topic videos courses, a refund for a topic video can only be made if the video is unwatched, and you are responsible for emailing us refund@kwt.us within 2 hours of the purchase.

For certification video courses, a refund can be issued within 3 days of the purchase by emailing refund@kwt.us. If the wrong video series was purchased, please email us immediately at refund@kwt.us for a refund.

Please allow for up to 24 or 48 hours to see the refund posted to your bank account or credit card.

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