Refund Policy

TOPIC VIDEOS

Due to the nature of topic video courses, a refund for a topic video can only be made if the video has not been watched, and you are responsible for emailing us [email protected] within 2 hours of the purchase.

CERTIFICATION COURSES

For certification video courses, a refund can be issued within 24 hours of the purchase by emailing [email protected]. If the wrong video series was purchased, please email us immediately at [email protected] for a refund.

LIVE TRAINING CLASSES

Registrants can withdraw from the live training class at least two business days (48 Hours) prior to the official start date of a Live Course. In such an event, a full refund will be issued without penalty. KWT reserves the right to cancel or reschedule any live class due to Instructor Illness, or natural disasters local to the instructor (I.E. floods, earthquakes, political instability, etc.). In such circumstances, the attendees will be notified 24 hours prior to the scheduled start time of the class.

If, upon completion of the first day of a live class, you are not satisfied with the class and wish to withdraw for this reason, please do the following: notify the instructor, email us at [email protected], return all course materials back to the instructor (if applicable) before the start of the next class session in order to receive a 100 percent refund, less a $35 withdrawal fee. This guarantee will only apply if the student completes the first full day of class and has signed the class roster. All training materials must remain with the instructor at the time of withdrawal or the student will be charged 50% of the total cost of the class. Refunds will not be accepted if you have attended the online classroom training for more than 1 day’s session. 

Note: All approved refunds will be processed within 2-5 business days of receipt of the refund request.